Pojko Privacy Policy — Your data is safe with us

We collect various types of information when you use Pojko's services. This happens in three main ways — information you provide directly, information collected automatically, and information received from third parties.

We only collect information that is strictly necessary to provide our services. Collecting unnecessary data goes against our principles. The information requested during Pojko's registration process is part of KYC (Know Your Customer) requirements, which help prevent financial fraud.

We may occasionally collect location data, but only with your permission. This information is used to provide you with relevant offers and services.

Pojko uses the data it collects for a range of lawful purposes. We never use your information beyond those purposes without your consent. The key purposes are detailed below.

• Account Management: For registration, login, identity verification, and account security.
• Service delivery: To operate betting, gaming, deposit, withdrawal, and other platform services.
• Customer Support: To respond to your questions and complaints, and to resolve any issues.
• Security: To prevent fraud, money laundering, and cyberattacks.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service improvement: To analyze usage and improve the overall platform experience.
• Personalized Offers: To send you promotions and bonus offers tailored to your preferences.

Pojko never sells your personal data to third parties for commercial purposes. In limited circumstances, however, certain information may be shared with specific parties.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive the necessary information to process transactions.
• Technology Partners: Service providers that support platform operations are bound by strict confidentiality agreements.
• Law Enforcement: Information may be disclosed under court order or legal obligation.
• Fraud Prevention: Relevant authorities may be provided with information to help prevent criminal activity.

Outside of the situations described above, Pojko does not share your data with anyone. All who work with us are bound by confidentiality agreements and have access only to the information they need.

The Pojko website and app use cookies to enhance your experience. Cookies are small text files stored on your device that help the site remember your preferences.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site functionality. Cookie settings in the Pojko app can be changed from the account menu.

Pojko does not retain your data longer than necessary. Some information, however, must be kept for a specified period to meet legal or regulatory requirements.

• Account Information: For the duration of the active account and 5 years after closure (as required by law).
• Transaction records: Retained for up to 7 years under financial regulations.
• Customer Support Conversations: Up to 2 years after the issue is resolved.
• Analytics Data: Up to 2 years in anonymized form.
• Marketing Data: Deleted immediately upon withdrawal of consent.

After the specified period, data is securely deleted or anonymized. You may also request early deletion at any time, though some data may need to be retained to meet legal obligations.

You have a number of important rights under Pojko's Privacy Policy. Contact us to exercise any of these rights.

Pojko strictly prohibits providing services to anyone under the age of 18. Our platform is intended exclusively for adults.

• Age is verified at registration and users under 18 are not permitted to open an account.
• We never knowingly collect information from minors.
• If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately.
• If you believe a minor is using our services, please let us know.

Pojko protects your data using industry-leading security technology. Our security team monitors systems around the clock.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Step Verification: Two-Factor Authentication (2FA) adds an extra layer of security to your account.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Firewall & DDoS Protection: Active measures to prevent unauthorized access and cyberattacks.
• Data Backup: Regular encrypted backups are stored on secure servers.
• Staff Training: All Pojko staff receive regular training on data protection.

Despite every precaution, no system on the internet is 100% secure. In the event of a security breach, Pojko will notify you as quickly as legally required and take all necessary steps to address the situation.

Pojko may update this Privacy Policy from time to time. Changes may occur due to legal updates, the introduction of new services, or improvements to our security practices.

• For significant changes, we will notify you via email or in-app notification.
• After each update, the "Last Updated" date at the top of the page will reflect the change.
• Continued use of the service after any changes indicates your acceptance of the updated policy.
• You can stay up to date with the latest policy by visiting this page regularly.

We always aim to explain any changes clearly. If you have questions about an update, please get in touch with us.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact Pojko's data protection team. We take your privacy seriously and aim to respond to all requests promptly.

We typically respond within 7 business days. Complex requests may take up to 30 days. Customer support is available 7 days a week, 24 hours a day.

Thank you for being with us. Your trust is Pojko's greatest asset. We remain fully committed to protecting your privacy and personal data.